Frequently Asked Questions

RENT-ITS is a Maine-based IT service company that provides on-demand technology support for businesses. We connect local businesses with experienced IT professionals for everything from tech troubleshooting to network installations, while enabling national vendors to expand their service coverage into Maine’s rural areas.

We proudly serve businesses throughout Maine, including rural and underserved communities. If you’re unsure whether we cover your area, just ask!

You can request support through the website, or email us. We then match you with a technician based on your need and location.  

We provide both flexible on-demand services and subscription plans for businesses that need reliable, recurring IT assistance. 

No. You’re not obligated to long-term contracts. Our on-demand model gives you flexibility, though subscription support plans are available if desired. 

Yes. We function as a field extension for your vendors, executing on-site support that aligns with their systems and SLAs 

Payment is due upon completion of service. You’ll receive an invoice in person or via email, and payments can be made securely through our website using our accepted methods.

RENT-ITS is designed to augment your existing team — we support them during peaks or provide field services when specialized help is needed. 

Our team is made up of experienced local IT professionals who understand the unique needs of businesses and retail environments in Maine. 

Choosing a local IT partner like RENT-ITS gives your business key advantages that national providers often can’t guarantee, including:

•  Faster Response: Local techs mean shorter travel times and same-day support.
   
• Personal Service: You talk directly with your tech, not a distant call center.
   
• Flexible Options: We offer on-demand, vendor support, or subscription models.
   
• Community Accountability: We’re local and accountable to local customers.
   
• Support Statewide: Partnering with us invests in Maine’s tech ecosystem.

Yes. We take data security seriously. Our technicians follow strict cybersecurity best practices. As a local business, we’re transparent, accountable, and fully committed to protecting your systems and information.