Frequently Asked Questions

RENT-ITS is a Maine-based IT service company that provides on-demand technology support for businesses. We connect local businesses with experienced IT professionals for everything from tech troubleshooting to network installations, while enable national vendors to expand their service coverage into Maine’s rural areas.

We proudly serve businesses throughout Maine, including rural and underserved communities. If you’re unsure whether we cover your area, just ask!

You can schedule support through our website, email us, or call. We’ll match you with a local tech based on your need and location. 

We offer flexible, on-demand IT support with optional subscription plans for businesses that need reliable, recurring assistance.

No long-term contract is required. Our services are flexible. We offer on-demand support as well as longer-term service arrangements depending on your business needs. 

Yes. We act as a field extension for your vendors to help them deliver and support their solutions on-site.

Payment is due upon completion of service. You’ll receive an invoice either in person or by email, and payments can be made securely through our website using any of our accepted payment methods.

RENT-ITS can augment your existing IT team during peak times or when specialized field support is needed.

Our team is made up of experienced local IT professionals who understand the unique needs of businesses and retail environments in Maine. 

Choosing a local IT partner like RENT-ITS gives your business key advantages that national providers often can’t guarantee, including:

• Faster Response Times: Since we're based in Maine, we can provide same-day or next-day on-site service, no long delays or remote-only support.
   
• Personalized Service: We understand the unique challenges of Maine’s businesses, especially in rural and underserved areas.
   
• Direct Communication: You'll speak directly with someone who knows your environment, not a distant call center.
   
• Flexible Support Options: We offer on-demand services, vendor support, and subscription-based plans that adapt to your business needs.
   
• Local Accountability: We’re part of your community and stand behind our work. If there’s a problem, we’ll fix it fast.
   
• Support for Maine’s Economy: By working with RENT-ITS, you're investing in local jobs and building tech capacity right here in Maine.

Absolutely. RENT-ITS takes data security and confidentiality seriously. Our experienced technicians follow strict cybersecurity best practices to protect your systems, and as a local business, we’re accountable, transparent, and committed to earning your trust every step of the way.